Experience & Expertise
SMA has been in the business of delivering quality enterprise
automation solutions and services since 1980. Because we
specialize
exclusively in job scheduling operations, we know this market,
this technology better than other providers. That level of
focus makes us the best at what we do. Since SMA is a privately
held company, we are accountable to customers, not stockholders.
Therefore, your success is our success. To that end, SMA
collaborates with technical experts and business professionals
to constantly develop cost-effective and innovative implementation
strategies.
Product Reliability SMA's customer list offers an indication of the
large, complex organizations we serve, from airlines and
financial institutions to government
agencies and multi-national corporations. They trust their
critical IT operations to SMA because our unparalleled process
automation software and support services ensure robust, reliable
performance for today's high volume, on-demand, information
processing environment.
Customer Partnerships SMA considers customers partners and shares the financial
burden of
implementing automated procedures by providing installation,
customized training, professional consultation and 24/7 support.
We work together with customers to continuously optimize
IT through product enhancements and functionality improvements
driven by customer needs and goals. With SMA, you benefit
from perpetual innovation, enhanced productivity and positive
business impact.
Support SMA provides the most responsive vendor support
available. We understand the importance of timeliness and
thorough execution when
it comes to addressing the critical IT needs of customers.
When the unforeseen occurs, SMA's knowledgeable and experienced
support staff is available 24/7 to assist customers in identifying
and resolving issues related to our product. However, SMA
OpCon/xps works so effectively that we may receive only one
actual after-hours support call per month with nearly 70
percent of customer calls being server or environment-related.
Flexible Purchase Options As a partner to customers, SMA works to align IT
environments and processes with business resources and goals.
That means offering our
enterprise automation solutions within a flexible pricing
structure tailored to each customer‘s individual requirements.
“SMA
helped us achieve our goal of automating all but our
month-end processes. As we build on our successes with
SMA OpCon/xps, the sky’s the limit as to what we
can achieve together.”
