Software & Management Associates (SMA) Technical Support

BEFORE CONTACTING US

Please have the following information available before contacting Technical Support.

For Release 3.10 customers:

Your serial number (defined in the security tab of your SAM Configuration Tool)
Your SAM version number as noted in your SAM log
A full description of the incident
Your hardware environment
Your software environment (i.e. operating system, network and platforms)

For Release 3.30 customers:

Your disk ID (defined in the security tab of your SMA ODBC configuration utility)
A full description of the incident
Your hardware environment
Your software environment (i.e. operating system, network and platforms)
Output gathered by running SMADataCollector
If reporting an incident with the MCP or Unix LSAM, please provide output from the SMASUP utility

“Unlike giant companies we have dealt with, SMA has been very responsive.
Their developers accommodate us and make our lives a lot easier.”
Danny Mastre
Noridian Mutual
Insurance Company