For Release 3.31 and 4.00 customers:

• Your disk ID (defined in the security tab of your SMA ODBC configuration utility)
• A full description of the incident, including schedule name and job name (when appropriate)
• Exit code of job (where appropriate)
• Your hardware environment
• Your software environment (i.e. operating system, network and platforms)
• Output gathered by running SMADataCollector on the SAM Server
• If reporting an incident with the 2200, MCP or Unix LSAM, please provide output from the SMASUP utility