Software & Management Associates (SMA) Partners

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2010 SMArt Sessions

TENTATIVE AGENDA

Hosted by SMA USA’s Master of Ceremonies

Mr. Will Pulley

Day 1 - October 6, 2010

8:30 AM - Michael W. Taylor - Opening Remarks

9:00 AM - Michael W. Taylor – Announcement of 2010 and Award Presentation

9:15 AM - User Presentation - Gerard Johnson, FNB – 2010 Automation Innovation Award Winner

10:00 AM - Break

10:15 AM - User Presentation - Steve Ricketts, HHSC

11:00 AM - INTRODUCING THE EM to SS2010 General Assembly – Neville & Bertie Tag Team

11:30 AM - Lunch

12:30 PM - Captain Carl Fismer

1:45 PM - Break

Day 1 - Afternoon Technical Stream:

2:00 – 5:00 PM - Interactive Workshop covering EM, New Features, Tips and Tricks – Anna & Laurent

Day 1 - Afternoon Management Stream:

2:00 PM - Jim Malnati, UNISYS - Dollars and $ense - the real value of automation

3:00 PM - EnCompass - How to ensure maximum Return On your Investment in OpCon/xps - Michael & Darrell

3:45 PM - Break

4:00 PM - Management round table - Issues and roadblocks to
automation - Facilitated by Danny

Day 2 - October 7, 2010

9:50 AM - Michael W. Taylor Welcome

10:00 AM - Kevin Adams - Great to Greater - How SMA is changing to ensure that we continue to provide industry-leading customer service.

11:00 AM - Bertie van Hinsbergen - SMA's Solution for Java - SMADDI real-world use cases

12:00 PM - Lunch

1:30 PM - Gordy Drost - Infrastructure Upgrade

1:45 PM - Kim Sims & Jim Kohs - Customer Portal

2:15 PM - Neville Kroeger - OpCon/xps and your business

2:45 PM - Break

3:00 PM - Michael W. Taylor – Conversation with the President & CEO

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"Thanks to SMA, we were able to take people from low-level, high-stress, repetitive jobs to more rewarding jobs that had a brighter future."

Bud Wilson (retired)
Social Development
Canada